Returns and Refunds Policy
Thanks for shopping at Maddie’s EarthScentuals.
If you are not entirely satisfied with your purchase, we're here to help.
All refunds will be at the sole discretion of Maddie's EarthScentuals. If you are not satisfied with your product for any reason please contact Maddie's EarthScentuals to discuss the matter. We do not refund or accept returns on fragrances, essential oils and candles.
In the case of breakages we do not resend items however a credit will be applied to your online account that you can deduct from your next order . This is at the sole discretion of Maddie's EarthScentuals. A digital photo of the breakages must be sent to Maddie's EarthScentuals within 3 days of receipt of goods. Maddie's EarthScentuals will credit the cost of the damaged goods partially or fully, however we do not refund shipping costs.
If you wish to return any items please contact Maddie's EarthScentuals first. You will be charged for goods that are damaged or broken on return. Maddie's EarthScentuals will credit your account for damages sustained through transport with their chosen carriers. If you choose to use your own carrier we will not accept responsibility for damages.
Goods must be returned in their original packaging in full, unopended and unused.
Please check all orders once you have taken delivery of them. If you notice any discrepancies please contact admin at Maddie's EarthScentuals. Please note there is a thirty day time frame that is considered reasonable and just for reporting any discrepancies in an order.
Maddie's EarthScentuals sells all products under the recognition that once they are used for the purpose of purchase we are no longer held responsible.
All goods are sold on an as-is basis and Maddie's EarthScentuals does not make any guarantees or warranties on their quality. Although we will always try to represent our products true to their form, pictures, descriptions and titles of products on the website cannot reflect truly the quality or colour or size of the goods due to each piece being individual and many hand made.
Products, including wax, fragrances and essential oils, will vary in nature and colour from shipment to shipment. Products may also differ from their photo on the website. All names and descriptions are given as approximates only and may vary according to each product in exact size and nature.
If you decide to cancel your order because you cannot add to it and you have paid via credit card or PayPal, you will incur a $10.00 admin fee to process and reverse this transaction.
No returns or refunds will be accepted for customised candles. When a customised candle is purchased you agree to adhere to the Image Criteria.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non - refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.